Frequently Asked Questions About Luisa's Cleaning Service

Please describe the current condition of your home accurately when requesting an estimate. Home condition, cleaning scope and selected extras affect the time and price. The instant estimate is an estimate; the office confirms the final price with you before work begins.

For recurring cleanings, please provide the cleaning supplies you prefer. We can bring supplies for the initial cleaning. Tell us about product preferences or sensitivities before your visit.

Do’s: High & low dusting in all rooms (including kitchen, bathrooms, bedrooms ETC) Baseboards All reachable inside windows Wipe and dust furniture Fans Gentle cleaning all reachable blinds Lighting Light switches and door handles Vents Light dust walls Picture frames Door frames Tidying up Shelves Mirrors Toss & replace trash liners Underneath bed/furniture (if accessible) Bathrooms Scrub & sanitize shower Scrub & sanitize tub Scrub & sanitize toilet Scrub & sanitize sink & counters Floors Vacuum all floors/rugs Wash Floors/Mop Kitchen Outside Cabinets Microwave (Inside and Out) Backsplash Stove Counters Sink Polish Stainless Steel Final Walkthrough Don’ts: All Extras are not included (must be selected for an additional cost) The extra time included in initial cleaning allows for more detailed work in the above mentioned  Do’s.

Do’s: Everything included in a regular clean + Detailed Dusting Light organization of all rooms (for detailed organization select add on) Extra time included for high detail areas Don’ts: All Extras are not included (must be selected for an additional cost)

An initial cleaning is recommended for all first time cleanings. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial clean, most customers switch to a regular every 2 weeks schedule.

Open 24/7, Monday through Sunday. Your requested date and arrival window are confirmed personally by the office.

To reschedule, pause, or cancel recurring service, contact (301) 275-8225. Please give as much notice as possible. The office personally confirms appointment requests.

Yes, But please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

You do not. However if it’s your first time signing up for a cleaning, initial introductions always help develop the personable relationship with your home specialist.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic on our part.

This seldomly occurs but accidents do happen. Please  contact our office immediately to get the object of value replaced.

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

Your estimate depends on the home details, cleaning scope and extras you select. The office confirms the final price before work begins. You can request an in-home estimate when the job needs a walkthrough.

We’ve simplified the industry standard for booking cleaning services by removing the standard home walk through.  By selecting 1 of 5 options we can ensure their will be enough time to clean your home.

To reschedule, pause, or cancel recurring service, contact (301) 275-8225. Please give as much notice as possible. The office personally confirms appointment requests.